Marketplace Customer Service

Let Indaba manage your marketplace customer service needs, to facilitate focus on selling and fulfilling product. Our Indaba representatives will assist with the often time-consuming process of answering customer inquiry emails and help you manage your key service metrics and service goals.

With our marketplace customer service package, you receive a dedicated Indaba representative that will provide the following services:

• Answer customer inquiry emails
• Coordinate processes for refunds, complaints, requests for special handling
• Provide daily monitoring, checking for marketplace alerts and overall account performance
• Help you manage your buyer feedback